Invalid User

[arun]

Sir,
i am getting error "Invalid user" when i click Login after typing the user name and password. What should i do to resolve this issue.

By
Arun

[Verus Open Source Support]

Can please confirm this
Is this the first time you are logging in after installation?


On 04/26/2012 09:06 AM, arun [via NewGenLib] wrote:

Sir,
i am getting error "Invalid user" when i click Login after typing the user name and password. What should i do to resolve this issue.

By
Arun

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NAML

[arun]

No sir, this is not the first time. After installation we worked for few times/days.

By
Arun

[Verus Open Source Support]

1. Open Start->Programs->Postgresql->Pgadmin3.
2. Select newgenlib database ->Schemas->public->Tables
3. You will find a table called patron. Select it, right click "View data All Rows"
4. You will find one row with patron_id '1', for that the patron_type must be A (I think it should have changed to B. Change it to A)

Now, login, it must work. Please let me know the result

On 04/26/2012 11:07 AM, Arun Kumar [via NewGenLib] wrote:

No sir, this is not the first time. After installation we worked for few times/days.

By
Arun

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NAML

[arun]

sir,
i am unable to find "newgenlib database ->Schemas->public->Tables".

by,
Arun

[Verus Open Source Support]

In Pgadmin 3
1. On the right hand side you will find a right cross mark. Double click on it. It will prompt for password, enter newgenlib
2. Now you must see Databases, under Databases you will find newgenlib

On 04/26/2012 01:26 PM, Arun Kumar [via NewGenLib] wrote:

sir,
i am unable to find "newgenlib database ->Schemas->public->Tables".

by,
Arun

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[arun]

sir,
It accepted the user password as per your instructions.
But after clicking login, it is giving a message like "Critical error : A critical error has occured on the NewGenLib server. The following steps will help you to send the problem to the NewGenLib Customer Support".

By
Arun.

[Verus Open Source Support]

Hi, can you please give details at http://www.verussolutions.biz/web/content/do-you-need-urgent-help-newgenlib-get-expert-help-free-cost
Also send you contact numbers to [hidden email]
We will resolve the issue immediately

On 04/27/2012 10:19 AM, Arun Kumar [via NewGenLib] wrote:

sir,
It accepted the user password as per your instructions.
But after clicking login, it is giving a message like "Critical error : A critical error has occured on the NewGenLib server. The following steps will help you to send the problem to the NewGenLib Customer Support".

By
Arun.

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NAML

[Archana Kulkarni]

SIR,  

 We are getting invalid user command.  Unable to login server.  

[shraddha tunk]

which version you are using?

[Archana Kulkarni]

3.1

[Jagann]

did you update the NGL version from any old version or directly installed 3.1 vesrion?

[Archana Kulkarni]

sorry. it is 3.0. we have downloaded in new system, and dumped backup file.  Previous server had problem.

[Jagann]

may i know exact version in 3.0 (3.0.3, 303R1 U1, 303R2 U2 ...............)

[Archana Kulkarni]

sir, Is it possible to come online through teamviewer.

[Jagann]

ok send id and password to [e-mail]